The Client Area is the administration portal for all your services and invoices. It is the official and most agile channel for contact with L2JCenter.
How to login?
Access to the Client Area is done through the link https://cliente.l2jcenter.com and it is necessary to have in hand the email and password data registered when contracting your service.
After you have logged in you will have access to all available data of your plans, see all options:
A. General contact information. B. Summary of Services, Domains, Open Invoices and Support Tickets. C. Quick access to your Products and Services. D. Last open tickets. E. Domain Registration and Transfer F. Latest news sent by the L2JCenter team.
Also known as called , tickets are work orders and post service, through them the customer can send messages and files to care.
The opening of the ticket takes place through the top menu of the Client Area , in the options: Support -> Open Ticket.
To send a request, in the tickets section choose the type of service you want according to the service in question.
Tips for a successful service
Be as specific as possible in your ticket, clearly explaining the purpose of your service in the subject field , example: Hosting Activation , Website Migration , File Backup .
In Related Services , choose the active, pending or closed service you want to talk about, if the subject is related to more than one item, evaluate whether the subject can be dealt with in the same ticket and take advantage of a single service.
The ticket priority is defined by the customer according to the urgency of the service. The responses have an average response time depending on the complexity of your request. It can take from 1 minute to 72 hours as an example of cases of domain propagation.
In the message field, be as clear and objective as possible, informing important details so that ours can assist you with agility.
After completing your ticket completely click on the SEND button and receive the protocol number of your service.
Ready! You will receive all responses from our experts by email ! And you can follow and interact through the support session in the Client Area .
By default, the financial system creates invoices for products and services 10 (ten) days before expiration and provides the option to view and prepay these in the invoice session.
To access your invoice and view its details, you must be logged in the Client Area e. Access to invoices is found in the top menu under Invoices -> My Invoices or in the central menu of account details.
Accessing the invoices page you can see all the details of previous and future payments. The sum of all outstanding invoices is shown in the left column of the page and the individual details in the central menu .
When you click on an individual invoice or all pending invoices, all invoice details will be displayed on the same screen. Payment options can be chosen from the right side menu.
Only deposit and transfer payments need to be confirmed by ticket with the finance department .
Credit card payments are generally immediate and the service will be released within the term of the offer. However, be aware, operators by credit card and confirmation of slips can take up to 72 hours to be credited, depending on the service, the release can be anticipated by means of proof by ticket.
There are two ways to always ensure you keep up with the financial backlogs of your plans:
Recurring payments through Paypal subscription.
Credit added to the customer’s account.
Recurring payments through Paypal subscription
Ensure that your services remain active at all times. With automatic paypal payment, whenever your invoice reaches the due date, the exact amount of the service will be automatically charged to your paypal account, with all the security that this payment portal offers.
Do not worry! Recurring payments can be deactivated at any time before the next installment is due and you can use your plan until the due date as normal.
What is necessary?
A verified paypal account
An invoice with paypal option enabled
For new services
After completing the entire process of purchasing your service and viewing your invoice, select the option Paypal – Credit Card (Paypal – Credit Card) in the right side menu and click on the Subscribe button to be taken to the official website Paypal.
There are two options on the paypal page:
Sign using a card This option allows you to include credit card details for payment and create a new account
Access the account to subscribe (recommended) Access the paypal account preferably with the same email registered to your customer area to login and the subscription button to be activated.
For existing services
To enable automatic payment, access the invoices page in your Customer Area and choose which invoice with an open status you want to register as a recurring payment and perform the same procedure informed in the previous method.
One of the best ways to prevent yourself is to increase the positive balance of your account so that services on the day of maturity deduct these amounts and avoid service interruptions. Credits can be used both for paying open invoices and for contracting new services.
Inserting credits into the account
Log in to the Client Area and access through the top menu the option Invoice -> Add Funds .
Choose the form of payment you want to insert your credits and immediately after the amount, pay attention to the values allowed in the left side menu.
A new invoice with the amount in credits will be created and the payment can be made normally.
After payment confirmation, your credit balance will be available and can be applied to any open invoice or contract .
Remember if! You must apply the credit before paying the rest of the amount if your positive balance is less than shown on the invoice.
