Also known as called , tickets are work orders and post service, through them the customer can send messages and files to care.
The opening of the ticket takes place through the top menu of the Client Area , in the options: Support -> Open Ticket.
To send a request, in the tickets section choose the type of service you want according to the service in question.
Tips for a successful service
Be as specific as possible in your ticket, clearly explaining the purpose of your service in the subject field , example:
Hosting Activation , Website Migration , File Backup .
In Related Services , choose the active, pending or closed service you want to talk about, if the subject is related to more than one item, evaluate whether the subject can be dealt with in the same ticket and take advantage of a single service.
The ticket priority is defined by the customer according to the urgency of the service. The responses have an average response time depending on the complexity of your request. It can take from 1 minute to 72 hours as an example of cases of domain propagation.
In the message field, be as clear and objective as possible, informing important details so that ours can assist you with agility.
After completing your ticket completely click on the SEND button and receive the protocol number of your service.
Ready! You will receive all responses from our experts by email ! And you can follow and interact through the support session in the Client Area .